Solusi Call Center berbasis Web = Web base Call Center - PT. BYTEL SARANA TELKOMINDO

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PT. BYTEL SARANA TELKOMINDO
http://indonetwork.co.id/bytel

Bytel Sarana Telkomindo experience more than 10 years in Telecomminications Product

Korespondensi Perusahaan

Nama: Tn. Nekson Tambunan [Pemasaran] E-mail:

Kirim Pesan

Situs Web: http://www.bytel.co.id Pesan Instan::

Nomer Telpon: 6221-42888767 (HUNTING) Nomer HP: Esia 92652521 flexi 68689860 dan 08129308003 Nomer Faks: 6221-42888768 ( email : bytel@cbn.net.id ) Alamat: JL. Utan Panjang Timur No 6 A
Komp. Ruko Klinik Anggrek - Jakarta 10650, Jakarta
Indonesia

Penawaran Beli (2)

Penawaran Jual (16)

Penawaran Kerjasama (7)

Katalog Produk (58)

Siemens Digital phone....Jual Panasonic PABX KX-....Authorized Distributor....SAGEM GSM INTERFACE = ....Jual spare part PABX....NEC SL 1000 = PABX NEC....LG- NORTEL IPLDK 100 / ....AVAYA TN 793, Avaya TN....AVAYA 1403D, 1408 D , ....MATRIX TAPI Call Center....Lihat semuanya

Rata-rata Tinjauan Pemakai

Tidak ada ulasan untuk perusahaan ini

Menulis tinjauan

Bahasa:

English

Indonesia

Tanggal Bergabung: 24 Jul. 2003 Terakhir Diperbarui: 17 Dec. 2009

Katalog Produk

(Gambar)

Solusi Call Center berbasis Web = Web base Call Center

Permintaan Penawaran

Negara Asal	Indonesia

Keterangan

MATRIX TAPI.NET Call Center Application
---------------------------------------------------------

1.Sup port TAPI Compliant PBXes systems ( included Asterisk using TAPI driver)
2. Windows Service Application
3. Real-time Counter boards
-Active Counters
-Cummulative Counters
-Peak Counters
4. Auto-Reset Daily Counter
5. Data Maintenance Scheduler
6. E-mail notifications
7. SMS notifications
8. Smart routings
- By longest logout time
- By Most frequent logout
- By fewest time incoming
- By shortest time incoming
9. Trouble ticket handling
10. 2 automatic trouble ticket escalations
11. Acknowledge requester when ticket created
12. Acknowledge requester when ticket updated
13. Acknowledge requester when ticket closed.
14. Automatic lock ticket in number of day specified.
15. Real-time call monitor
16. Real-time agent status
17. Daily Reporting scheduler
18. Agent performance reports
19. Group performance reports
20. System performance reports
21. Picture caller-id
22. Dashboards
23. Customer phone-book with Static Google Maps Integrations
24. Multi-level user security
25. Web customer self service
26. Web customer registration
27. Web customer forgot password
28. Caller Id based routing
29. Knowledge base
30. Online Customer Support Status Viewer
31. Alarm when No Customer Support Available

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